Terms of Service

1. Introduction

Welcome to BigCarrot Services (S) Pte Ltd (Registration No: 200906337G). By accessing or using our generative AI services, you agree to these Terms of Service. Please read these terms carefully before using our services.

2. Service Description

We provide AI-powered services through our platform, including our "Personalized Daily Luck" feature. Our services use artificial intelligence to generate personalized content based on user information. Our services are subject to these terms and any additional terms we may provide.

3. Personalized Daily Luck Feature

Our "Personalized Daily Luck" feature provides daily AI-generated content designed to offer personalized good luck messages, positive affirmations, and helpful nudges. This feature:

• Delivers content via email and/or instant messenger platforms
• Uses AI to generate personalized content based on your provided information
• Sends communications on a daily basis
• May be customized based on your preferences

While we strive to provide valuable content, we do not guarantee specific outcomes or results from following our suggestions.

4. User Accounts

To use our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating your account and keep this information updated.

5. Subscription and Payment Terms

We use Stripe for payment processing. By subscribing to our services, you agree to Stripe's terms of service and authorize us to charge your payment method. Subscription fees are billed in advance on a recurring basis according to the plan you select.

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period, but you will not receive a refund for any unused portion of your subscription.

6. Data Usage

We collect and store your email address and instant messenger contact information for communication purposes. This information is used to deliver our services, including daily nudges and personalized good luck content via both email and instant messenger platforms. For more information about how we handle your data, please see our Privacy Policy.

7. User Responsibilities and Prohibited Uses

When using our services, you agree not to:

• Use our services for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity of our services
• Reproduce, duplicate, copy, sell, or resell any portion of our services
• Harass, abuse, or harm another person through our services

8. Intellectual Property

All content and services provided through our platform are protected by intellectual property rights and belong to BigCarrot Services (S) Pte Ltd. You may not use, reproduce, or distribute our content without our express permission.

9. Limitation of Liability

Our services are provided "as is" without any warranties, express or implied. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

10. Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these terms or engage in activities that may harm our services or other users. Upon termination, your right to use our services will immediately cease.

11. Third-Party Services

Our services may integrate with or link to third-party services. We are not responsible for the content or practices of these third-party services, and your use of such services is subject to their respective terms and policies.

12. Dispute Resolution

Any disputes arising from these terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Singapore.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes by posting the updated terms on our website or via email. Continued use of our services after such modifications constitutes acceptance of the updated terms.

15. Contact Information

For questions about these terms, please contact us at support@bigcarrot.com or through our website contact form.