Privacy Policy

1. Introduction

BigCarrot Services (S) Pte Ltd (Registration No: 200906337G) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our "Personalized Daily Luck" feature.

2. Information We Collect

We collect and store the following information:

• Email address
• Instant messenger contact information
• Account preferences and settings
• Information you provide when using our services
• Usage data and interaction with our services

This information is collected for the following purposes:

• Account creation and management
• Service-related communications
• Important updates about our services
• Customer support
• Delivery of personalized daily luck content
• Service improvement and optimization

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and improve our services. These technologies may collect information about your browsing behavior, device information, and preferences. You can manage your cookie preferences through your browser settings.

4. Payment Processing

We use Stripe as our payment processor. When you make a payment:

• Your payment information is collected and processed directly by Stripe
• We do not store your payment card details
• Stripe's handling of your payment information is subject to their privacy policy
• We only receive and store transaction records for accounting purposes

5. How We Use Your Information

Your email address and instant messenger contact information are used for:

• Sending service notifications
• Account verification
• Responding to your inquiries
• Providing customer support
• Delivering daily nudges and personalized good luck content
• Analyzing service usage to improve our offerings

As part of our "Personalized Daily Luck" feature, we send communications on a daily basis to provide you with timely good luck content and nudges through both email and instant messenger platforms. Our AI systems process your provided information to generate personalized content tailored to your preferences and profile information.

6. Data Sharing and Third Parties

We may share your information with:

• Service providers who help us deliver our services (e.g., email service providers, hosting services)
• Payment processors to facilitate transactions
• Analytics providers to help us improve our services
• Legal authorities when required by law

We do not sell your personal information to third parties. Any third parties we share data with are bound by confidentiality obligations and must implement appropriate security measures.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal information, including email address and instant messenger contact information, for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes. You may request deletion of your data at any time through your account settings or by contacting us.

10. User-Provided Content

Any content you provide while using our services may be processed by our AI systems to generate personalized recommendations and content. We do not claim ownership of your content, but we may use it to improve our services and provide you with personalized experiences.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing of your data
• Data portability (receiving your data in a structured, machine-readable format)
• Withdraw consent at any time
• Opt-out of communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the effective date, and, where appropriate, sending you a notification.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bigcarrot.com
Postal Address: BigCarrot Services (S) Pte Ltd, 123 Innovation Way, Singapore 123456